Dedicated Expert Team
Every Kantox client is assigned a dedicated Customer Success Manager based on their industry and FX needs. The CS manager becomes the primary point of contact, working closely with our clients to provide regular guidance on FX best practices and market updates.
Strategic FX Guidance
No generic advice or one-size-fits-all approaches. The CS manager helps clients understand how to leverage Kantox in the best way, optimising their FX process with the right setup and strategy for their specific FX goals, whether that's reducing hedging costs, improving FX risk management efficiency, or reducing manual workload.
Long-Term Partnership Focus
We are your FX strategy partners. Throughout the FX journey, our CS managers provide ongoing guidance and deep strategic discussions to ensure that the Kantox setup evolves in line with our clients’ business needs.
84%
+140
US$27 billion+
Your Customer Success Journey
Our white glove experience is designed around a structured approach that ensures our clients get maximum value from Kantox while building a strong, trusted partnership.
Your Customer Success manager joins the kickoff call alongside your Implementation manager
- Establish clear expectations and a project timeline.
- Begin building the trusted relationship that will drive your long-term success.
- Introduce your dedicated CS contact for ongoing support
One month after implementation, your CS manager focuses on fine-tuning your configuration.
- Establish regular weekly meetings with your team.
- Focus on optimising your FX strategy and process setup.
- Address any challenges and ensure you are leveraging all relevant Kantox features.
Your Customer Success manager schedules visits to your headquarters.
- Conduct a comprehensive FX process review and optimisation
- Deep strategic discussions about your evolving business needs
- Strengthen the partnership through face-to-face relationship building